Understanding Order Statuses

 

When an order is submitted by a MNC Customer, the order status will be 'Submitted'. The order status can be changed by GESC and OPA users throughout the fulfillment process workflow.

 

The order status can be set to:

 

1) Submitted - Sent by MNC Customer to Central Ordering.

 

2) Rejected - Rejected by GESC.

 

3) Cancelled - Cancelled by GESC upon customer request.

 

4) Acknowledged - Acknowledged by GESC and forwarded to the OPA for processing.

 

5) Pending - OPA retuned the order to GESC because of an issue with fulfilling it.

 

6) Fulfilled - OPA has fulfilled the order and passed back to GESC for closing it.

 

7) Completed - GESC has confirmed that the order is properly fulfilled and has Completed the order